1. These Terms
1.2 These are the terms and conditions on which we supply our services to you, which can include courses, resources and digital content.
1.2 Please read these terms carefully before you sign up to our courses. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. These terms should be read in conjunction with our privacy and cookies policy and our acceptable use policy.
2. Information About Me And How To Contact Me
2.1 I am Naomi Woodford of Naomi Woodford Coaching,
2.2 You can contact me by emailing me at firstname.lastname@example.org. My office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
2.3 If we have to contact you I will do so by writing to you at the email address you provided to me in your order.
2.4 By purchasing a course through me, you confirm that you are over the age of 18.
“Purchase” means your purchasing a course with me;
‘Course Materials’ means the materials relating to any one course.
“Services” means all courses that I may offer;
“Website” means www.naomiwoodfordcoaching.com
”Writing” includes emails. When I use the words “writing” or “written” in these terms, this includes emails.
3. My Contract With You
3.1 My acceptance of your purchase will take place when I email you to with a confirmation email of your enrolment, at which point a contract will come into existence between you and I.
3.2 If I am unable to accept your purchase, I will inform you of this and will not charge you. This might be because the Service is no longer available, has changed in some way or because I have identified an error in the price or description of the course materials.
4. My Services
4.1 Courses – Generally
4.1.1 All courses and content will be as set out in the description on my website.
4.1.2 Any course materials to be supplied will be made available as and when necessary. Course Materials will be supplied as digital content only.
4.1.3 You acknowledge that we operate a zero-tolerance policy in relation to inappropriate behaviour of clients. In particular abusive or violent behaviour directed at any member of staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. I may, at my reasonable discretion and without liability or an obligation to refund any monies paid, refuse to supply Services to any client whose participation in our programmes would, in my reasonable opinion, be undesirable or whose behaviour we consider to be in breach of this Agreement.
4.1.4. I expect you to take reasonable care to verify that the course materials that you book will meet your needs. I do not make any commitment to you that you will obtain any particular result from your use of the course materials.
4.2 Courses – Module based courses
4.2.1 All terms referred to in clause 4.1 apply.
4.2.1 Attendance of all modules is required to complete the course.
4.3 Digital content and online courses
4.3.1 I expect you to take reasonable care to verify that the course that you book will meet your needs. I do not make any commitment to you that you will obtain any particular result from a particular course or use of the course materials.
4.3.2 Courses booked will be available to view/download on receipt of your order and can be streamed/downloaded immediately thereafter (unless stated otherwise within the description on the website).
4.3.3 You must not allow any third party to use your account information and/or computing equipment to access the digital content or course that you have booked.
4.3.4 You may only print off any course materials for your own personal use. You must not provide, offer to sell, license or transfer the course materials (whether in whole or in part in any manner or form or in or on any media) to any other person unless we have agreed to this in writing.
4.4 For all courses and content, please refer to our Website User and Acceptable Use policy.
5. Your Rights To Make Changes
If you wish to make a change to a purchase, please contact me. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the booking, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, please see Clause 8 – Your rights to end the contract).
6. My Rights To Make Changes
I may make changes:
(a) to reflect changes in relevant laws and regulatory requirements. This includes, but is not limited, to any changes I am required to make due to external changes (for example, data protection legislation or those required by other external bodies).
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services; and
(c) to make slight changes to start/end times of coaching sessions;
(d) to change those providing, speaking or appearing within the programme.
6.2 More significant changes and these terms. In addition, I may make changes:
6.2.1 to reflect changes in qualification requirements and/or our services where changes made pursuant to clause 6.1 (a) impact how and when those services are provided.
6.3 Updates to digital content. I may update or require you to update digital content, provided that the digital content shall always match the description of it that I provided to you before you bought it.
6.4 I may add in additional content or trainings to my programmes. I reserve the right to grant access to any future materials to my clients and access to future materials will be at my sole discretion.
7. Providing The Services
7.1 The date of when digital content and online courses will be available are as set out on the website.
7.2 I am not responsible for delays outside my control. If my supply of my services is delayed by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay.
7.3 Reasons I may suspend the supply of services to you. I may have to suspend the supply of our services to:
(a) deal with technical problems or make minor technical changes;
(b) update the services to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the services as notified by me to you (see Clause 6.).
8. Your Rights To End The Contract
8.1 You can always end your contract with me. Your rights when you end the contract will depend on what you have booked.
(a) If what you have booked is mis described you may have a legal right to end the contract (or to request a service to be re-performed or to get some or all of your money back), see Clause 11.;
(b) If you want to end the contract because of something I have done or have told you I am going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if I am not at fault and there is no right to change your mind), see Clauses 8.4 and 8.6.
8.2 If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and I will refund you in full for any products which have not been provided. The reasons are:
(a) I have told you about an error in the price or description of the booking, and you do not wish to proceed;
(b) there is a risk that supply of my services may be significantly delayed because of events outside my control; or
(c) I have suspended supply of my services, or notify you I am going to suspend them, in each case for a period of more than 1 month.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
8.3.1 When purchasing digital content online, you have a legal right to change your mind within 14 days and receive a refund, but the cancellation rights do not apply after you have started to download or stream the digital content. You have 14 days after the day I email you to confirm I accept your order, or, if earlier, until you start downloading or streaming. If I delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
8.5 Failure by you to log in to course module does not constitute grounds to a refund.
9. How To End The Contract With Me (Including If You Have Changed Your Mind)
9.1 To end the contract with me, please let me know by email. Please email me at email@example.com. My office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
9.2 Where a refund is due to you, I will pay you by the method you used for payment within 14 days. However, I may make deductions from the price, as described below.
10. My Rights To End The Contract
10.1 I may end the contract if you break it. I may end the contract at any time by writing to you if:
(a) you do not make any payment to me when it is due, and you still do not make payment within 5 days of me reminding you that payment is due;
(b) you breach any of these terms and conditions;
10.2 If I end the contract in the situations set out in Clause 10.1 I will refund any money you have paid in advance for services I have not provided but I may deduct or charge you reasonable compensation for the net costs I will incur as a result of your breaking the contract.
10.3 I may withdraw my services. I may write to you to let you know that I am going to stop providing the services. I will let you know at least 10 working days in advance of my stopping the services and will refund any sums you have paid in advance for services which will not be provided.
11. If There Is A Problem
11.1 How to tell me about problems. If you have any questions or complaints please email me at firstname.lastname@example.org. My office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
11.2 Summary of your legal rights. I am under a legal duty to supply services that are in conformity with this contract. This means that (i) if your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality; and (ii) if your product is services, the Consumer Rights Act 2015 says it must be carried out with reasonable care and skill. Nothing in these terms will affect your legal rights.
12.Price And Payment
12.1 The price will be the price indicated on the payment pages when you signed up to the programme. I take all reasonable care to ensure that the price advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 What happens if I got the price wrong. It is always possible that, despite our best efforts, I make a mistake with the price. If I have overcharged you at the time of booking, I will refund you the difference. Where I have undercharged you, I will contact you for your instructions before I accept your booking. If I accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, I may still end the contract, refund you any sums you have paid and have no further legal obligation to you.
12.4 When you must pay and how you must pay. All programmes must be paid for at the time of signing up to the programme. Payment may be in full, or in instalments as displayed on our website. Methods of payment are as stated on the website.
13. My Responsibility For Loss Or Damage Suffered By You
13.1 If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breaking this contract or my failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both myself and you knew it might happen, for example, if you discussed it with me during the sales process.
13.2 I do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
13.3 If defective digital content which I have supplied damages a device or digital content belonging to you and this is caused by my failure to use reasonable care and skill I will either repair the damage or pay you compensation. However, I will not be liable for damage which you could have avoided by following my advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.5 I am not liable for business losses. I only supply my services to individuals for domestic and private use only.
14. How We May Use Your Personal Information
(a) to supply my services;
(b) to process your payment; and
(c) if you agreed to this during the booking process, to give you information about similar services or products that I provide, but you may stop receiving this at any time by contacting me.
15. Other Important Terms
15.1 Special offers and discounts. Any special offers or discounts on the website can be withdrawn at any time, without notice.
15.2 I may transfer my rights and obligations under these terms to another organisation. I will contact you to let you know if I plan to do this. If you are unhappy with the transfer, you may contact me to end the contract within 10 days of me telling you about it and I will refund you any payments you have made in advance for products not provided.
15.3 You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing. For the avoidance of doubt, this also means that any courses booked can only be attended by the person named on signing up to the programme.
15.4 This contract is between you and me. No other person shall have any rights to enforce any of its terms.
15.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.6 Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and we do not chase you but I will continue to provide the products, I can still require you to make the payment at a later date.
15.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.8 Alternative dispute resolution. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an ADR provider however, as we are not members of an ADR, we shall, at our sole discretion, have the right as to whether to accept or reject your nominated ADR. In addition, please note that, as long as the UK is part of the EEU, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.